Policies
User Data Deletion Instructions
This page explains how to request deletion of your personal data held by Junyao-info (均曜企業社, "we", "us"), including data Junyao Messaging Hub obtains through Facebook, Instagram and Threads. We complete deletion within 30 days of receiving a request and confirm by email.
1. Who can request
- Our customers: businesses or individuals who have connected a Facebook Page, Instagram account or Threads account to Junyao Messaging Hub.
- Users who interacted with a customer: anyone who has sent a message to one of our customers through a Facebook Page or Instagram, or replied to a customer's Threads post.
2. How to request
Email junyao.all@gmail.com with the subject line "Data Deletion Request". Please include:
- Who you are: a customer, or a user who interacted with a customer.
- Your Facebook, Instagram or Threads account name (username or display name).
- The Page or account involved. If you are a customer, list every Page or account you have connected. If you are a user who interacted with a customer, name the Page or account you messaged or replied to.
- What you want deleted: all data, or a specific period or conversation.
You can also use this link to open an email with the subject and format pre-filled:
To verify that the requester is the data subject, we may ask you to send a message to the relevant Page from that Meta account, or to provide other information sufficient to confirm your identity. We will never ask for your password.
3. Processing time
We complete deletion within 30 days of receiving your request. If the request is incomplete or identity verification is needed, we will first reply by email explaining what is missing, and the 30 days start from the date we receive the complete information.
4. Confirmation
When deletion is complete, we send a confirmation email stating the completion date and the scope of what was deleted. If you have not received a confirmation after 30 days, please write to us again, and check your spam folder.
5. Scope of deletion
We delete the following data related to you:
- Message content obtained through Facebook Pages and Instagram.
- Your Meta identifier and display name.
- Copies of Threads posts and replies.
- Related records we generated to provide the Service, such as draft replies and summaries.
- For customer requests, also the customer's contact details and Meta access tokens.
Deletion affects only the copies we hold. The original messages and posts stored by Meta itself must be deleted by you directly on Facebook, Instagram or Threads.
Exceptions
Where the law requires us to keep specific records (for example a customer's transaction and invoice records), we keep them until the statutory period expires and do not use them for any other purpose.
6. Revoking the app's access
Customers can revoke Junyao Messaging Hub's access at any time from their Meta account settings:
- Facebook: Settings & privacy → Settings → Apps and websites.
- Instagram: Settings → Website permissions → Apps and websites.
- Threads: Settings → Account → Website permissions.
After revocation, we immediately stop obtaining new data and delete the existing data for that account within 90 days. If you want faster deletion, submit a request as described in section 2.
7. Contact
- Name
- 均曜企業社 (Junyao-info)
- junyao.all@gmail.com